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Terms of Service

Effective from: 10 October 2026

These Terms set out the rules for using the xentim.com website and the free services provided electronically: the contact form ("Book a demo") and the free demo analysis of a recording. At this stage the Site does not offer paid services, user accounts or subscriptions.

§1. General provisions

  1. The service provider is TATO STUDIO sp. z o.o., with its registered office in Poznań, ul. 28 Czerwca 1956 r. 174/28, 61-507 Poznań, Poland, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań – Nowe Miasto i Wilda in Poznań, 8th Commercial Division, under KRS 0000995718, NIP 9721332292, REGON 523373905, share capital PLN 5,000.00 (the "Provider").
  2. Contact with the Provider: email contact@xentim.com.
  3. These Terms are made available on the Site free of charge, in a way that allows them to be obtained, reproduced and stored.

§2. Definitions

§3. Technical requirements

To use the Site you need: a device with internet access, a current browser with JavaScript and cookies enabled, and an active email address. To use the recording analysis, a video file in mp4, mov, webm, mkv, m4v or 3gp format, up to 300 MB, is required.

§4. Types of services and conclusion of the agreement

  1. The Services are provided free of charge and on a one-off basis. The Provider does not sell anything on the Site and does not create user accounts.
  2. An agreement for the provision of a Service by electronic means is concluded when the form is submitted or a file is uploaded for analysis, and is terminated when the Service is performed or the User stops using it earlier.
  3. The demo analysis is illustrative and is not a guaranteed service as to the accuracy of results.

§5. Rules of use

  1. Providing unlawful content and using the Site in a way that infringes the law or the rights of third parties is prohibited.
  2. By submitting a recording, the User declares that they are entitled to provide it and have a legal basis to process the data of any individuals visible in it.
  3. The Provider blurs faces and number plates for the purpose of presenting the result, deletes the original file after the analysis and the result after 7 days.

§6. Use of artificial intelligence (AI)

The Services use artificial intelligence models for image analysis (including detecting and describing objects and events). Results are of an auxiliary nature and may contain errors; they should not be the sole basis for decisions with significant consequences. The Provider does not use facial recognition or biometric identification.

§7. Complaints

Complaints about the Services may be submitted to contact@xentim.com. A complaint should include a description of the matter and contact details. The Provider handles complaints within 14 days. Generally applicable law applies to Consumers and Entrepreneurs with consumer rights.

§8. Right of withdrawal (Consumer and Entrepreneur with consumer rights)

A Consumer and an Entrepreneur with consumer rights has the right to withdraw from the agreement for the provision of a Service within 14 days. If performance of the Service (e.g. the recording analysis) begins at their express request before the withdrawal period expires, they acknowledge that they will lose the right of withdrawal once the Service is fully performed (Art. 38 of the Polish Consumer Rights Act). The Services are free of charge, so withdrawal does not involve any payment obligation.

§9. Liability and availability

The Provider makes efforts to keep the Site working correctly but, for free Services, does not guarantee uninterrupted availability. The provisions of this section do not limit the rights of Consumers or Entrepreneurs with consumer rights arising from law.

§10. Intellectual property

The Site, its content, the "Xentim" mark and the software are the property of the Provider or are used by it under appropriate rights and are legally protected.

§11. Personal data

The rules for processing personal data are described in the Privacy Policy.

§12. Out-of-court dispute resolution

A Consumer may use out-of-court methods of handling complaints and pursuing claims, including through a consumer ombudsman and the European Commission's ODR platform (ec.europa.eu/consumers/odr).

§13. Changes to the Terms

The Provider may change these Terms for important reasons (e.g. legal changes or changes to the scope of the Services). The amended Terms apply from the moment they are made available on the Site, respecting Users' acquired rights.

§14. Final provisions

Matters not regulated herein are governed by Polish law. This provision does not deprive a Consumer of the protection afforded by the mandatory provisions of the law of their habitual residence. These Terms are effective from 10 October 2026.